To get 15-mo warranty coverage, you have to register before you play.
But the Club Nintendo site was down. For "maintenance." All day, Christmas day. It's still down now. No further notices, explanation, ETA for repairs.
So I call the help line. Select to get a live Customer Service rep for Wii. I am immediately disconnected, after being told the call could be recorded for blah blah blah.
So I call again, select Wii help via a different route. It rings, then starts playing a triple-combo of ringing, three-tone "disconnect" sound and a voice — then I'm hung up on again.
Now going for my third try.
UPDATE: I select to speak to a Nintendo representative, am informed the call may be recorded, and am immediately hung up on.
Is this some new company, without a financial base, unfamiliar with the concepts of repeat-business and customer service?
(That was sarcasm, BTW.)
UPDATE II: fourth try, I do finally get a recorded message assuring me chirpily that I will be routed to the next representative, and may have a "significant" wait-time. It's 10:02am PT.
UPDATE III: good news is I only wait about three minutes. Bad news: I get Ashley, who tells me I have to register online — using the web site that's down for maintenance.
But it (the web site that has been down for at least two days) should be up "very soon," ashley assures me, because they're "trying to get it up as fast as they can in a timely manner." I offer a few courteous but pointed thoughts, and Ashley puts me on hold.
Then Ashley says that we can play, and when the site comes up, we'll be extended the benefits promised for registering before playing, anyway. She says they'll do that, because they know the site was unavailable. I feel this is pretty tenuous, but.... Yikes.
I say again, as an IT professional: somebody, or some team of somebodies, should be looking for work pretty soon.
Lame, lame, lame.